Refund policy

We hope that you will be pleased with your purchase. However, if you are not completely happy with it, we will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us within 14 days from date of delivery.

Unfortunately we cannot cover postage for returns and we cannot accept a return on sale items. Items should be in the original packaging suitable for resale. Refunds should be with you within 5 working days of receipt of returned item.

Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 28 days after delivery

Refunds (if applicable) 

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

- If you’ve done all of this and you still have not received your refund yet, please contact us at hello@skinkrush.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@skinkrush.com and send your item to: Skin Krush, 30 Lower Hatch Street, Dublin 2 DO2 NY99

Faulty Items

Please email us if you have any issue with your received order asap. 

All returns, if deemed faulty or damaged upon inspection received within 14 days will be eligible for full refund/store credit/replacement/exchange to the same value.

Important: All parts of the issue item must be sent into us with a clear image

Please Note: We do not accept returns on products that have been used and/or are over 14 days from purchase for hygiene reasons. We offer a 12 month warranty on all Skin Krush microdermabrasion handpieces. However this warranty does not cover accidental damage form a fall or allowing water into the handpiece. It will only cover internal malfunction of the device. There is no warranty for the Krusher tips.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.